1. What materials are your jewelry pieces made from?
Our jewelry is crafted from high-quality materials, including sterling silver, gold, platinum, and ethically sourced gemstones. Each product description provides detailed information about the materials used.
2. How do I care for my jewelry?
To maintain the beauty of your jewelry, we recommend storing it in a dry place, avoiding exposure to chemicals, and cleaning it regularly with a soft cloth. For specific care instructions, please refer to our Jewelry Care Guide.
3. Do you offer custom jewelry design services?
Yes, we offer custom design services to help you create a unique piece that reflects your personal style. Please contact our design team at [email protected] to discuss your ideas and requirements.
4. What is your return policy?
We accept returns within 30 days of purchase for items in their original condition. Custom or personalized items are not eligible for return. Please visit our Return Policy page for more details.
5. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected. Typically, orders are processed within 3-5 business days and shipped via DHL,UPS . You will receive a tracking number once your order has been dispatched.
6. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping fees and delivery times vary based on the destination. Please check our Shipping Information page for more details.
7. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the DHL,UPS website.
8. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express).
9. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but please note that orders that have already been processed cannot be modified or canceled.
